April 12, 2022
Need someone to handle your customer service and your social media presence?
Maybe someone who can help you with product compliance?
The answer may perhaps be all of the above and more.
Are you aware that business owners spend 40% of their day doing time-consuming tasks that don’t generate revenue for their company?
As a business owner, you should spend your time doing things that directly contribute to the growth and expansion of your business. These important but non-income tasks should be left to the competent hands of an e-commerce virtual assistant.
Managing an eCommerce store can be a very lucrative business if done right. Since e-commerce has become such a massive industry today, it is not unexpected that so many people have decided to go start an online business.
Although setting up an eCommerce store has become easy, running the store and turning it into a profitable business is not. It requires a lot of work once the site is live.
If you plan to handle it yourself, you’re headed for a burnout.
Considering the amount of work to be done, hiring a virtual assistant is one of the best decisions you can make.
To get you to get going, here are a few eCommerce jobs you can outsource to your VA:
To be successful you need to make your customers happy. But this is a job that would be time-consuming. A virtual assistant with good customer service experts can answer customer questions over the phone, live chat, email, and social media. They can answer customer questions in real-time, those who are nearly ready to buy, tactfully handle dissatisfied customers, handle lost shipments, and more.
A virtual assistant can direct consumers through the sales process while they’re still on your website and increase your conversion rates by extending human assistance at the point of purchase.
Moreover, while the virtual assistant is interacting with your consumers, they can find opportunities for cross-selling and upselling.
A VA can handle your company’s order processing, including order entry, shipping, and invoicing. Let them gather the orders, send customer invoices to their drop shippers and/or carriers, and do other day-to-day tasks.
Your VA can handle product returns and exchanges for you. They can communicate directly via email with consumers and dealers to organize product returns, exchanges, and refunds.
If your virtual assistant is knowledgeable about inventory management, he/she can check stock quantities, update your website to reflect stock levels from your dealers and in their warehouses, and notify you when you need to restock particular products.
Not only can your virtual assistant handle your stock, but he/she can also replenish your shelves stocked. They can also work with your dealers, send invoices to accounts payable, and handle shipping inventory to your warehouse or anywhere else it’s needed.
After you set up your eCommerce site, you need to handle it consistently. A virtual assistant with the right skills can make sure that your website provides perfect and flawless shopping experiences for your customers.
A visual image can bring you more customers than a boring image. If you are going to do this yourself this might still not get you the best quality and would be time-consuming. The VA can remove the background and create images that abide by the rules of the market.
Create an explainer video or manual. In case your products need instructions on how to use them, then your VA can develop an explainer video, infographic, or manual to show a customer.
A better-created video will certainly increase the value of your products and help customers make purchasing decisions.
To attract more customers, you must constantly look at your competitor’s list and make appropriate changes to attract customers to your products.
SEO-based optimized listing always leads to more leads and sales.
Since you are a businessman and you need to save money for the future. Therefore, if you plan to hire an eCommerce virtual assistant, you can be confident in the affordability of their package.
An eCommerce virtual assistant would prove beneficial in terms of accounting. As maintaining the accounts is very important when expanding your eCommerce store. Therefore, you can take advantage of this by renting a package that is convenient for you.
More tasks need to be done by a virtual assistant. The list mentioned above would give you a head start, as these areas are critical to running a successful eCommerce store. Now that you have a better understanding of what type of VA you need in your business, we persuade you to reconsider your present situation as a store owner.
With about 10+ years of experience in eCommerce outsourcing, Vision Global has supported 500+ companies and businesses across the world to level up their performance.
Combined with a highly trained virtual assistant, we provide business owners with 24/7 support to grow their ventures. We free our clients from online business-related issues and focus on important business domains.
Have something to discuss?
Do you have any particular requirements other than those mentioned above?
Contact us soon, schedule a call & share your requirements!
Reach out to us and swap your frequent business tasks and other errands to our expert, remote, assistant team, and set your focus right on your dream project.
